The BFIS DOCOsoft Claims Award
The BFIS–DOCOsoft Claims Award was established to support the next generation of claims professionals in Bermuda. Launched as part of Future Claims Bermuda, the award reflects the shared commitment of BFIS and DOCOsoft to developing talent, encouraging professional growth, and strengthening Bermuda's claims community.
Open to Bermudian students, early-career professionals, and career changers, the award provides financial support towards recognised qualifications, including the Associate in Claims (AIC) designation through The Institutes and university studies related to insurance, risk management, or claims.
As technology continues to transform the insurance industry, investing in skilled claims professionals is more important than ever. Through this award, BFIS and DOCOsoft aim to inspire more Bermudians to pursue rewarding careers in claims and help shape the future of the profession. 
Event Agenda
1:30 PM
Registration & Doors Open
2:00 PM – 2:05 PM
Welcome & Setting the Scene
Helen Souza, DOCOsoft
2:05 PM – 2:15 PM
Opening Remarks
2:15 PM – 2:45 PM
Technology in Claims: Enabling Expertise, Not Replacing It
AI, Automation & the Claims Professional: Where Technology Adds Real Value
As claims organisations navigate rapid technological change, this session explores where AI and automation genuinely enhance decision-making, operational efficiency and customer outcomes — while reinforcing, rather than replacing, professional expertise.
2:45 PM – 3:15 PM
The Claims Function as a Strategic Asset
In a world shaped by systemic risk, AI, social inflation and climate volatility, claims is no longer simply about paying losses — it is about preserving institutional credibility.
3:15 PM – 3:45 PM
Fireside Chat: The Future of Public Nuisance
3:45 PM – 4:15 PM
The Future Claims Professional: Skills, Careers & the Bermuda Opportunity
Building a Sustainable Claims Talent Pipeline in Bermuda
4:15 PM – 4:30 PM
Networking Break
We welcome students, career changers and early-career professionals joining us for the Bermuda Shorts sessions.
4:30 PM – 5:30 PM
Bermuda Shorts
A series of fast-paced 15-minute sessions designed to provide insights into claims, careers and emerging industry trends.
The Perfect Union — Underwriting & Claims
Exploring the relationship between underwriting and claims, and why collaboration between both functions is essential to long-term market success.
Claims in the Current Geopolitical Landscape
Examining how geopolitical tensions, inflation and supply chain disruption are reshaping claims exposures globally.
A Day in the Life of a Claims Professional
A practical discussion comparing how claims roles evolve across different career stages and specialisms.
From College to Claims — Career Pathways in Bermuda
Exploring routes into the industry and the opportunities available for Bermuda’s next generation of claims professionals.
5:30 PM
Closing Remarks & Awards Presentation
Aidan O’Neill, DOCOsoft